Frequently Asked Questions
• Do I have to wear a mask?
We expect visitors to follow the latest Government guidance on masks and face coverings. Currently this means you will need to wear a mask in all indoor spaces unless you are eating or drinking, or unless you have an exemption.
• Will I need my covid passport or negative lateral flow/PCR test to enter the venue?
At this moment in time you do not need either. We do advise people to take a lateral flow test before attending for their own peace of mind. However, given the ever-changing situation with regard to the Omicron variant of Covid-19, we advise that you are prepared for any change in legislation.
• Is it possible to book a ticket from your Box Office?
Currently we ask that you continue to book tickets online at tron.co.uk or, alternatively, by phoning our Box Office on 0141 552 4267.
• Why do my tickets have different suggested arrival times?
To help avoid large queues and to keep our staff safe while delivering pre-ordered drinks, we’ve added suggested arrival times to the seats based on their location. This means that on occasion, customers with multiple tickets may have two or more suggested arrival times which is unavoidable, but does not mean you need to arrive separately, it simply means you can choose which of those times you want to arrive at.
• What if I am concerned about another visitor’s behaviour?
If you are concerned by someone’s behaviour during your visit, please speak to a member of staff. Our staff are trained and very happy to help.
Please be aware that not everyone can wear a mask or face covering, and the reason for this may not be apparent. We ask that visitors respect each other’s needs and decisions and act with kindness.
• Do you have one-way systems in place for visitors?
At certain points in our building, we have directional signage in order to manage the flow of visitors in compliance with Scottish government guidelines. Please ensure that you follow any directional signage or instructions from our staff when you come to visit us.
• What if I have access needs?
We remain committed to accessibility for our visitors. The lift is available for customers who need to use it, and we will have clear signage stating that the lift is reserved for people with access needs.
Accessible routes will be clearly marked, and you can read more about how we make the Tron accessible by clicking here.
• Is the bar open before the show?
Yes, however there is limited space within our bar area and we advise pre-booking as part of the ticket purchase journey.
• Is the bar open for those who don’t have tickets?
At the moment our bar will only be open 11/2 hours before the show begins and will close at the start of the show.
• How do I order from the bar and tuck shop to take into the show with me?
You can order drinks in advance using our pre-show text service. The text will be sent 2 days prior to your performance date. Please ensure you have an up to date mobile number in the correct field in your Tron customer account to receive this message.
• Will you be accepting cash in the venue?
Yes, however, to limit the contact between staff and customers we highly recommend you use card, our card machines accept all major credit/debit cards (except American Express) and they also accept mobile payments via Google Pay and Apple Pay. There is no minimum spend required.
• Are you using a Test and Protect system?
Yes – this is one of the most important ways that all organisations can safeguard against the spread of Coronavirus.
Most of the information we need we already collect as part of the booking process, but we may also ask that you make sure to provide details when entering the building for any other purpose.
As part of this, if pre-registered – you will receive a text with a QR code in advance of arriving at the building to scan in and out at our Box Office counter. If registering on the day, you will be issued with a QR code via email at the time of registering.
For ticket holders coming to productions, there will be nothing more to provide and your ticket will be scanned by our Front of House team upon entry, which will then feed into the Test and Protect information.
• Are your toilets open?
All our toilets will be open during your visit. We have closed some cubicles to help with social distancing, and signs will help you maintain a safe distance from other visitors.
We have also increased the frequency of our cleaning regimes in order to keep our building as safe as possible for visitors.
• Who should I contact if I show symptoms after attending the venue?
If you start to show any symptoms of Covid-19, you should get tested as soon as possible and follow the guidance from the NHS. Test and Protect may ask you where have recently been and for other relevant information. The will then get in touch with anyone you may have been in close contact with.
• Will I be contacted if someone has Covid-19 at the venue?
If an audience member tests positive for Covid-19 following a performance, you may receive a call from the NHS Test and Protect. Please follow any advice that they may give you.
• How often will the theatre be cleaned?
We have increased our cleaning throughout the building and will clean public spaces between every show. Toilets will be cleaned throughout the day and before, during and after shows. After every show the auditorium and seats will be cleaned with an antibacterial mist.
• Can I get a refund if I have symptoms/asked to isolate?
The Tron Theatre has temporarily amended its Terms and Conditions as a result of Covid-19. Due to the restrictions and recommendations concerning Covid-19, if you or a member of your group develop symptoms, have been contact traced or receive a positive test result, please contact the Box Office to swap your tickets or claim a refund for the affected tickets.
More information about our Box Office and Ticketing Terms & Conditions can be found here.
• Can I collect my tickets at Box Office?
No, we are currently offering postage of a physical ticket if purchased more than 7 days in advance; or we will send an e-ticket to your smart phone or email address. If you have a valid mobile number on your account, a version of your ticket will also be sent to your phone.
If you experience any problems related to your ticket(s), please email email@example.com or speak to a member of staff when you arrive at the venue.
• Does the Tron’s air conditioning use recirculated air?
The Tron is complying with REHVA Covid-19 Guidelines on HVAC systems; this means we will no longer be recirculating air in our spaces. Our systems have been amended to only use an external air supply and from the filter replacement perspective, normal maintenance procedures can be used.
• Will the ventilation guidance change the room temperature?
With the current guidance it does potentially mean there is a possibility of the venue being colder than normal. Therefore we strongly advise layering up your clothing to allow you to adjust if required.
If you have any questions about our policies or procedures or would like to speak to someone about what we have done to make your visit as safe as possible please email: firstname.lastname@example.org
The Tron Theatre has been granted the use of Society Of London Theatre & UK Theatre’s See It Safely mark, administered in Scotland by Federation of Scottish Theatre. The mark certifies that we are complying with the latest Scottish Government and industry COVID-19 guidelines, to ensure the safety of our staff and audiences.