Frequently Asked Questions
• Are your seats socially distanced or not?
With the recent changes in legislation, we are no longer offering socially distanced seating for any of our events.
• Do I have to wear a mask?
Although no longer mandatory, we are encouraging customers to consider wearing a face mask whilst on the premises to protect themselves and others.
• Will I need my covid passport or negative lateral flow/PCR test to enter the venue?
You do not require a Covid passport or negative laterel flow/PCR test to access the venue.
• Is it possible to book a ticket from your Box Office?
Currently we ask that you continue to book tickets online at tron.co.uk or, alternatively, by phoning our Box Office on 0141 552 4267.
• What if I am concerned about another visitor’s behaviour?
If you are concerned by someone’s behaviour during your visit, please speak to a member of staff. Our staff are trained and very happy to help.
Please be aware that not everyone can wear a mask or face covering, and the reason for this may not be apparent. We ask that visitors respect each other’s needs and decisions and act with kindness.
• Do you have one-way systems in place for visitors?
At certain points in our building, we have directional signage in order to manage the flow of visitors in compliance with Scottish government guidelines. Please ensure that you follow any directional signage or instructions from our staff when you come to visit us.
• What if I have access needs?
We remain committed to accessibility for our visitors. The lift is available for customers who need to use it, and we will have clear signage stating that the lift is reserved for people with access needs.
Accessible routes will be clearly marked, and you can read more about how we make the Tron accessible by clicking here.
• Is the bar open before the show?
Yes, pre-booking is no longer required but space is limited.
• Is the bar open for those who don’t have tickets?
Yes. However our bar will only be open 11/2 hours before the show begins, remaining open during and after the show. Closing times will vary depending on trade.
• How do I order from the bar to take into the show with me?
You can order drinks in advance using our pre-show text service. The text will be sent 2 days prior to your performance date. Please ensure you have an up to date mobile number in the correct field in your Tron customer account to receive this message.
• Will you be accepting cash in the venue?
Yes, however, to limit the contact between staff and customers we highly recommend you use card, our card machines accept all major credit/debit cards (except American Express) and they also accept mobile payments via Google Pay and Apple Pay. There is no minimum spend required.
• Are you using a Test and Protect system?
No. Contact tracing customers and visitors is no longer required but this does not alter our standard booking process, where we will collect contact detail in order to process payments and in case we are required to get in touch with you about issues or changes to the event you’ve booked for.
• Are your toilets open?
All our toilets will be open during your visit. We have closed some cubicles to help with social distancing, and signs will help you maintain a safe distance from other visitors.
We have also increased the frequency of our cleaning regimes in order to keep our building as safe as possible for visitors.
• Who should I contact if I show symptoms after attending the venue?
If you start to show any symptoms of Covid-19, you should get tested as soon as possible and follow the guidance from the NHS. Test and Protect may ask you where have recently been and for other relevant information. The will then get in touch with anyone you may have been in close contact with.
• Will I be contacted if someone has Covid-19 at the venue?
If an audience member tests positive for Covid-19 following a performance, you may receive a call from the NHS Test and Protect. Please follow any advice that they may give you.
• How often will the theatre be cleaned?
We have increased our cleaning throughout the building and will clean public spaces between every show. Toilets will be cleaned throughout the day and before, during and after shows. After every show the auditorium and seats will be cleaned with an antibacterial mist.
• Can I get a refund if I have symptoms/asked to isolate?
The Tron Theatre has temporarily amended its Terms and Conditions as a result of Covid-19. Due to the restrictions and recommendations concerning Covid-19, if you or a member of your group develop symptoms, have been contact traced or receive a positive test result, please contact the Box Office to swap your tickets or claim a refund for the affected tickets.
More information about our Box Office and Ticketing Terms & Conditions can be found here.
• Can I collect my tickets at Box Office?
No, we are currently offering postage of a physical ticket if purchased more than 7 days in advance; or we will send an e-ticket to your smart phone or email address. If you have a valid mobile number on your account, a version of your ticket will also be sent to your phone.
If you experience any problems related to your ticket(s), please email email@example.com or speak to a member of staff when you arrive at the venue.
• Does the Tron’s air conditioning use recirculated air?
The Tron is complying with REHVA Covid-19 Guidelines on HVAC systems; this means we will no longer be recirculating air in our spaces. Our systems have been amended to only use an external air supply and from the filter replacement perspective, normal maintenance procedures can be used.
• Will the ventilation guidance change the room temperature?
With the current guidance it does potentially mean there is a possibility of the venue being colder than normal. Therefore we strongly advise layering up your clothing to allow you to adjust if required.
If you have any questions about our policies or procedures or would like to speak to someone about what we have done to make your visit as safe as possible please email: firstname.lastname@example.org
The Tron Theatre has been granted the use of Society Of London Theatre & UK Theatre’s See It Safely mark, administered in Scotland by Federation of Scottish Theatre. The mark certifies that we are complying with the latest Scottish Government and industry COVID-19 guidelines, to ensure the safety of our staff and audiences.