• Are your seats socially distanced or not?

We are no longer offering socially distanced seating for any of our events.

• Do I have to wear a mask?

Although no longer mandatory, customers are welcome to wear a face mask whilst on the premises to protect themselves and others.

• Will I need my covid passport or negative lateral flow/PCR test to enter the venue?

You do not require a Covid passport or negative laterel flow/PCR test to access the venue.

• Is it possible to book a ticket from your Box Office?

Currently we ask that you continue to book tickets online at tron.co.uk or, alternatively, by phoning our Box Office on 0141 552 4267.

• What if I am concerned about another visitor’s behaviour?

If you are concerned by someone’s behaviour during your visit, please speak to a member of staff. Our staff are trained and very happy to help.

Please be aware that not everyone can wear a mask or face covering, and the reason for this may not be apparent. We ask that visitors respect each other’s needs and decisions and act with kindness.

• Do you have one-way systems in place for visitors?

No. However, at certain points in our building it can be tight to pass, so we ask everyone to be aware and courteous to those around you.

• What if I have access needs?

We remain committed to accessibility for our visitors. The lift is available for customers who need to use it, and we will have clear signage stating that the lift is reserved for people with access needs.

Accessible routes will be clearly marked, and you can read more about how we make the Tron accessible by clicking here.

• Is the bar open before the show?

Yes – our new cafe-bar service operates Tuesday – Saturday, 11am-4pm with a later finish on days when we have performances.

• Is the bar open for those who don’t have tickets?

Yes – our new cafe-bar service operates Tuesday – Saturday, 11am-4pm with a later finish on days when we have performances.

• How do I order from the bar to take into the show with me?

Customers will be able to order drinks in advance using our pre-show text service. The text will be sent 2 days prior to your performance date. Please ensure you have an up to date mobile number in the correct field in your Tron customer account to receive this message.

• Will you be accepting cash in the venue?


To limit the contact between staff and customers we highly recommend you use card, our card machines accept all major credit/debit cards (except American Express) and they also accept mobile payments via Google Pay and Apple Pay.  The minimum spend on card is £1.

• Are you using a Test and Protect system?

No. Contact tracing customers and visitors is no longer required but this does not alter our standard booking process, where we will collect contact detail in order to process payments and in case we are required to get in touch with you about issues or changes to the event you’ve booked for.

• Are your toilets open?

All our toilets will be open during your visit and we have also increased the frequency of our cleaning regimes in order to keep our building as safe as possible for visitors.

• How often will the theatre be cleaned?

We have increased our cleaning throughout the building and will clean public spaces between every show. Toilets will be cleaned throughout the day and before, during and after shows. After every show the auditorium and seats will be cleaned with an antibacterial mist.

• Can I get a refund if I have symptoms/asked to isolate?

The Tron Theatre has reinstated its standard Terms and Conditions.  If you or a member of your group develop symptoms, please contact the Box Office to swap or put up for sale the affected tickets.

More information about our Box Office and Ticketing Terms & Conditions can be found here.

• Can I collect my tickets at Box Office?

Yes. You can opt for physical tickets to be collected at Box Office, have them posted or have an e-ticket sent to you to show on your mobile device. If you have a valid mobile number on your account, a version of your ticket will also be sent to your phone.

If you experience any problems related to your ticket(s), please email box.office@tron.co.uk or speak to a member of staff when you arrive at the venue.

• Does the Tron’s air conditioning use recirculated air?

The Tron is complying with REHVA Covid-19 Guidelines on HVAC systems; this means we will no longer be recirculating air in our spaces. Our systems have been amended to only use an external air supply and from the filter replacement perspective, normal maintenance procedures can be used.

• Will the ventilation guidance change the room temperature?

With the current guidance it does potentially mean there is a possibility of the venue being colder or hotter than normal, depending on the external temperature. Therefore we strongly advise layering up your clothing to allow you to adjust if required.

If you have any questions about our policies or procedures or would like to speak to someone about what we have done to make your visit as safe as possible please email:  info@tron.co.uk

Graphic image of the Tron Tower and the Cherub and Skull sculptures that are an architechural feature.