Welcome to TrONLINE – your gateway to all the digital content available to customers, participants, members and patrons. Whether you’ve booked to watch one of our digital productions or you’re a member of one of our Participation, Patron or Creative groups – logging in here gets you access to viewing links, audio content and a whole raft of other resources linked to your purchases or membership benefits.
Frequently Asked Questions
- Why can’t I access my online account?
For security, uncompleted profiles are deactivated. If this happens to you, please call our Box Office, where a team member will be able to help you out.
- What do I do If I have forgotten my password?
Please visit “My Account” and click “Reset here” next to “Forgotten your password?” – you’ll then be instantly sent a system-generated email with a link to reset it.
Alternatively you can call our Box Office during our operational hours and one of the team can issue you with a Forgotten Password email. For security reasons, staff cannot change passwords for our customers.
- Why hasn’t my password reset email come through yet?
The system sends these instantly and should only take a few minutes to reach you. Please ensure you check your junk mail. If you have tried a few times and still haven’t received one, please refer to your email provider.
- I’m in my account but can’t see where to access my content, where is it?
Although the content is linked to your customer account, we’ve created a whole section to cover the various areas of the business which will have digital content and branded it TrONLINE – you’ll see the link for this to the left of “My Account” in the top toolbar upon logging into your account.
Alternately you can bookmark www.tron.co.uk/tronline for ease.
- What if I can’t watch the performance during its available date range?
Unfortunately the content has a specific lifespan due to contractual agreements and cannot be accessed outwith the advertised timeframe.
- When will I get the link to the show?
All content is linked to the purchasers Tron account. We will send out details on how to access the show for advanced bookers prior to its launch, for those purchasing during the run, follow up emails with this information will be sent on hour once your transaction is complete.
- Can I share the link to the show?
Please do not share any links as all content is linked directly to the purchasing customer’s Tron online account. Our performances don’t have publicly accessible links.
- How long is the show available for?
The date(s) your purchased show is available to watch will appear underneath the video itself once you are logged in. This information is also available in the confirmation email we sent you (do check your junk mail in case it hasn’t made it to your inbox).
- Will the video work on all devices?
Yes, we are using the video streaming service Vimeo which should work on all devices, including mobile.
- Can I start and stop the show at my convenience?
Yes – we are using the video streaming service Vimeo and all the standard controls are available.
- How many times can I watch the show?
You can watch as many times as you’d like during the date range for the performance.
- What happens to my personal information?
- Can I visit the Tron without an appointment?
Currently, due to safety guidelines and advice provided by the Scottish government, we are only able to admit visitors to the Tron who have an existing appointment or who are making deliveries.
Although we face a great deal of uncertainty, we hope to be able to welcome general visitors to our building again at some point in the near future.
- Should I avoid coming to the theatre if I am experiencing Coronavirus-associated symptoms?
If you are experiencing symptoms that are associated with Coronavirus/Covid-19 please do not enter the building. Anyone experiencing symptoms should follow current official advice on testing and isolating.
- Do I have to wear a mask?
We expect visitors to follow the latest Government guidance on masks and face coverings. Currently this means you will need to wear a mask in all indoor spaces unless you are eating or drinking, or unless you have an exemption.
- Is it possible to book a ticket from your Box Office?
Currently we ask that you book tickets online at tron.co.uk or, alternatively, by phoning our Box Office on 0141 552 4267. We have suspended our counter service at this time in order to limit the number of visitors to the Tron.
- Do you have one-way systems in place for visitors?
At certain points in our building, we have directional signage in order to manage the flow of visitors in compliance with Scottish government guidelines. Please ensure that you follow any directional signage or instructions from our staff when you come to visit us.
- What if I have access needs?
We remain committed to accessibility for our visitors. The lift is available for customers who need to use it, and we will have clear signage stating that the lift is reserved for people with access needs.
Accessible routes will be clearly marked, and you can read more about how we make the Tron accessible by clicking here.
- What if I am concerned about another visitor’s behaviour?
If you are concerned by someone’s behaviour during your visit, please speak to a member of staff. Our staff are trained and very happy to help.
Please be aware that not everyone can wear a mask or face covering, and the reason for this may not be apparent. We ask that visitors respect each other’s needs and decisions and act with kindness.
- Is the Bar & Kitchen open?
Unfortunately, due to ongoing restrictions on the operation of hospitality businesses, we have taken the difficult decision to close our Bar & Kitchen operation for the time being.
If you would like any food/drink for during your working day with us, please bring this with you. Note that we are unable to provide food or drink storage, preparation areas or kit at this moment in time. Water fountains are available – please ensure to bring your own cup.
- Are you using a Test and Protect system?
Yes – this is one of the most important ways that all organisations can safeguard against the spread of Coronavirus.
Most of the information we need we already collect as part of the booking process, but we may also ask that you make sure to provide details when entering the building for any other purpose.
As part of this, if pre-registered – you will receive a text with a QR code in advance of arriving at the building to scan in and out at our Box Office counter. If registering on the day, you will be issued with a QR code via email at the time of registering.
- Are your toilets open?
All our toilets will be open during your visit. We have closed some cubicles to help with social distancing, and signs will help you maintain a safe distance from other visitors.
We have also increased the frequency of our cleaning regimes in order to keep our building as safe as possible for visitors.
- Does the Tron’s air conditioning use recirculated air?
The Tron is complying with REHVA Covid-19 Guidelines on HVAC systems; this means we will no longer be recirculating air in our spaces. Our systems have been amended to only use an external air supply and from the filter replacement perspective, normal maintenance procedures can be used.
If you have any questions about our policies or procedures or would like to speak to someone about what we have done to make your visit as safe as possible please email our Covid Compliance Officer: firstname.lastname@example.org