What to expect when visiting us
The Tron Theatre is re-opening to the public and things may look slightly different to how they were previously.
The COVID-19 pandemic, and subsequent guidelines issued by the Scottish government, mean that we have had to make some changes to our building in order to keep our staff and visitors as safe as possible. We’ve put together a short video to welcome you back to the Tron, with some familiar faces from our Front of House team walking you through the process of visiting the theatre to explain all our new safety measures.
Below is a brief guide to what you should expect when you come to visit our building.
PLEASE NOTE: If you are experiencing any symptoms associated with COVID-19 please refrain from entering our building and book a test. Whilst we do not require proof of a negative COVID-19 test in order to visit the Tron, we recommend that visitors take a lateral flow test before arriving at the venue.
Our Box Office is open again. We currently recommend that you continue to book tickets online at tron.co.uk or, alternatively, by phoning our Box Office on 0141 552 4267.
Face coverings – We expect visitors to follow the latest Government guidance on masks and face coverings. Currently this means you will need to wear a mask in all indoor spaces, including our auditoria, unless you are eating or drinking, or you have an exemption. As part of their jobs to keep the public safe and follow government guidance, our staff may politely ask you to wear a face covering if you aren’t already doing so in the building
If you have not brought a face covering we would be happy to provide one for you.
Follow directions provided – Please follow any directions given by our staff and venue signage.
Contact tracing – For ticket holders coming to productions, your ticket will be scanned by our Front of House team upon entry, which will then feed into the Test and Protect information.
General visitors to our building out-with our shows will receive a text with a QR code in advance of arriving at the building to scan in and out at our Box Office counter. If registering on the day, customers will be issued with a QR code via email at the time of registering.
Maintain social distancing – Please observe distancing while moving around the building. Social distancing meaures will be in place in our auditorium.
Make use of our hygiene facilities – All our toilets are stocked with anti-bacterial soap. In addition, we have installed automatic hand sanitiser dispensers around the premises for your continued safety. Our venue is also being cleaned at regular intervals throughout the day.
Auditorium temperature – We are required to have our ventilation system on during productions to provide air flow to the auditorium in order to reduce risk. However, as it’s an old building and our system is using fresh air from outside, it does mean the space can get cold, so it’s advisable to come prepared for changes in temperature to ensure you remain comfortable throughout the performance.
In these challenging times we appreciate your cooperation in helping to keep our building safe for our visitors and staff.
We reserve the right to make last minute changes to our safety measures in response to changes in government guidance as and when they may occur.
If you have a specific question regarding the health and safety guidelines we currently have in place please check our frequently asked questions page.
If you have any queries or comments, we would be keen to hear them. Please email Richie James, Covid Compliance Officer on email@example.com
The Tron Theatre has been granted the use of Society Of London Theatre & UK Theatre’s See It Safely mark, administered in Scotland by Federation of Scottish Theatre. The mark certifies that we are complying with the latest Scottish Government and industry COVID-19 guidelines, to ensure the safety of our staff and audiences.